Enrollments & Billing
How many times can I defer?
You may only defer once per registration in a specific course and may only defer to the next immediate session of the same course.
What currency do you charge your courses and workshops?
We charge our courses and workshops in US dollars. Since currencies fluctuate daily, you can get an approximate idea of price by searching on Google a...
What happens if my payment fails?
School of Motion will automatically charge the card that you have on file on the due date of your payment plan. If your card fails for any reason at t...
What happens when I request for a refund?
By requesting and accepting a refund, you are fully withdrawn from the course and will lose access to all School of Motion materials, including the co...
What happens when I transfer?
When you transfer you will be starting over in a new course. You will have a fresh homework locker, a new TA, removal from the private community group...
What if I bought a Holdframe Workshop before 2021?
Great question! If you purchased a workshop from Holdframe.com prior to 2021 and you're trying to access your files, reach out to our Support team a...
What is your Deferment Policy?
Deferments allow you to delay your current course to the same course in the next immediate session. By agreeing to defer a course, you accept that you...
What is your Refund Policy?
We want to make sure you have a positive learning experience with us, so for any session based course you're enrolled in, you can request a refund up...
What is your Transfer Policy?
If you're enrolled in a course and discover that it isn't for you, you may request to transfer to another School of Motion course with an equal or les...
What payment methods do you accept?
School of Motion courses and workshops are listed in USD and accepts all major US debit/credit cards including Visa, MasterCard, American Express, and...
Where can I request a refund, transfer, or deferment?
If you would like to make a request, please email us at support@schoolofmotion.com . Feel free to read more about our Terms of Service here .
How long does it take to receive a refund?
If eligible, once your refund has been processed, you should expect to receive the funds in your account within 5-10 business days.
How do payment plans work?
For most courses, School of Motion offers a payment plan to help manage the cost of our courses. Payment plans split the full cost of the session into...
How do I upload new work to my SOM profile?
To show off some reel highlights to round out your School of Motion portfolio, follow these steps or watch the video below: Hover to the upper right ...
How do I update my credit card information?
To update your billing info, log in to your School of Motion account here and follow the steps below: Click Account Settings Under My Settings, s...
How do I edit my information on my Credential?
Congratulations! You have earned your Course Credential through Credly and you're ready to share your achievement! However, you noticed your first nam...
Can I have an invoice?
When you enroll in a SOM course, you will receive an email confirmation of your enrollment that will include a link so you can download a copy of your...